Support
Welcome to StoryPhones Support. This site contains articles and guides on how to use or solve problems with your StoryPhones system or the software provided.

Updating Software

If, for whatever reason, you need to update the StoryPhones Software, the best way is to perform a clean up of the old software, and then do a fresh install of the latest software. You can do this by following this procedure:

1. Go to Control Panel – Programs and Features and uninstall StoryPhones from there.

2. Then, once that has completed, go to Computer – “C” Drive – Program Files and delete the folder in there called “Ameeca”.

3. Once that is deleted, you need to also go to the Application Data folder and delete the folder called “Ameeca” and also a file in the folder called “Storyphones”.  The best way to find the Application Data folder is to open the “Computer” Desktop icon and in the address bar type in %appdata% and then press Enter.  Alternatively, go to the Start Menu and click Run, and type in %appdata% and click ok.  Now delete the folder called Ameeca and then go into the folder called StoryPhones, and delete the file called app.spc.

Then restart the computer and install the latest version of your choice (i.e. Lite / Standard / Full). Select use an existing account, and enter your details when prompted. As mentioned elsewhere, Version 1.5 should automatically detect and apply your Proxy Settings, but when this is not possible, you may need to manually enter your details. You can find how to do this here.

If you do have any problems, or questions, please feel free to contact us.

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