We have a selection of 22 Training Videos available to view on our Website. These videos are short, informative, “how to” clips which cover various aspects of the StoryPhones system. They are very useful, especially if you are trying to introduce a new member of staff to the system as they can be used as a guide, or a reminder, on what to do. The videos can be found here and there is also a link to them on the main Support page.

As well as being able to watch the videos online, you can choose to “embed” them into your own web page, or forums should you have the ability to do so. They can also be downloaded, and saved onto a usb memory stick or similar so you have them stored safely should you require a refresher and are without internet access. There is also the option to download an accompanying  pdf file which is basically a text version to compliment the video, and again, this can be used for training purposes.

The videos are a very important resource, and I strongly recommend that people watch them, you may find out something new which you have previously overlooked, or they may help you if you have been struggling with any aspect of the equipment. All the links for the various features can be found underneath each video, and the titles are quite self explanatory. I hope you find them very useful!!

It is important to know where to find out if you are using a Proxy on your Network, as you will need the information during the installation of the software, when you create an Account. It is not always possible to find this as, depending on your Schools Policy, it is sometimes restricted or hidden to normal Users. However, you may be able to access and see it by doing the following:

Open Internet Explorer, look for “Tools” on either the top right or top left (depending on the version of Internet Explorer you have) and click on it. Then, from the drop down menu, select Internet Options. Once that box opens up, you should be able to see a “Connections” tab. Click on that then look for “Lan Settings”, click on that and there may be some information in the boxes. If so, that is your proxy information, it is an address and a port number. In a few cases, an additional username and password are required but that would be something your I.T Support Desk would give you. If these fields are empty, you do not use a proxy.

An alternative way to get to Internet Options, is by going to Control Panel, click on Network and Internet (Windows Vista and Windows 7) or Network and Internet Connections (Windows XP), and select Internet Options, then follow the steps above to locate any Proxy information.

If, for whatever reason, you need to update the StoryPhones Software, the best way is to perform a clean up of the old software, and then do a fresh install of the latest software. You can do this by following this procedure:

1. Go to Control Panel – Programs and Features and uninstall StoryPhones from there.

2. Then, once that has completed, go to Computer – “C” Drive – Program Files and delete the folder in there called “Ameeca”.

3. Once that is deleted, you need to also go to the Application Data folder and delete the folder called “Ameeca” and also a file in the folder called “Storyphones”.  The best way to find the Application Data folder is to open the “Computer” Desktop icon and in the address bar type in %appdata% and then press Enter.  Alternatively, go to the Start Menu and click Run, and type in %appdata% and click ok.  Now delete the folder called Ameeca and then go into the folder called StoryPhones, and delete the file called app.spc.

Then restart the computer and install the latest version of your choice (i.e. Lite / Standard / Full). Select use an existing account, and enter your details when prompted. As mentioned elsewhere, Version 1.5 should automatically detect and apply your Proxy Settings, but when this is not possible, you may need to manually enter your details. You can find how to do this here.

If you do have any problems, or questions, please feel free to contact us.

To access the Online Store, you need to have created an account (done when you first install the software) and enabled the account. To enter the Store, you need to log into “Teacher” mode by clicking on the “Switch” icon and entering your password. You should then see more options along the bottom of the screen, and one of those icons is “All Online Tracks” which is pictured as a world icon. Providing your account details are correct, and the program can communicate with the Store, this icon will be blue. You then click on the icon and re-enter your password to enter the Store.

When in the Store, your account details are shown at the top of the screen, and you can see your balance, and also you can view your Profile. This is handy if you have downloaded tracks previously that you need to download again. If you click on “View Profile” it will take you to another page, and on that page you will see Tracks. Under Tracks there will be the option to click on “View List” which in turn will take you to a list of all the tracks associated with your account and also give you the option to download. You can then select and download one, or all, of the tracks you require in one go, rather than searching back through the Store for them.

If you are having trouble accessing the Store, and you are certain your account details are correct and that your account is enabled, it may be worth checking your Proxy Settings.

On computers that have lots of devices, or networked drives attached, there is sometimes a problem with one or more Headsets not being detected. They appear to charge, but the computer just doesn’t pick them up and display them in the StoryPhones software, or within the computer itself. The usual reason this happens is down to the drive management of the computer they are connected to.

The first thing to do is to confirm the Headset is working correctly, you can unplug the USB cable from the Base Unit, and instead connect it directly to the Headset. It should then appear on it’s own in both the StoryPhones software, and, in “My Computer”. This means the headset is working correctly as a standalone unit and is being detected by the computer.

If the Headset works correctly like this, then you need to follow our Disk Management guide to resolve the issue. Once this has been done, then all the Headsets and Remote should appear when connected.